We are here to help you if you have any questions! You can call, visit, or write to us.

How to contact us

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If you have simple questions and need quick answers.

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Customer Service Centre
Do you wish to talk to someone face to face? Visit our Customer Service Centre at Tønsberg rb.st

Phone
Do you prefer to talk to someone? Call our Customer Service Centre at 177.
Are you calling from outside the Vestfold area? Call us at (+47) 815 00 199.

Opening hours for phone 177

  • Monday to Friday: 07:00–20:00
  • Saturday: 09:00–18:00
  • Sunday: Closed

Contact by e-mail
For issues that have to be processed by us. Please send an e-mail to Firmapost@vkt.no

Travel guarantee

Should there be any delays or other failures in our public transport services, we will:

  • Give you information about the situation.
  • As early as possible give you information about alternative ways of transport to your destination.
  • To the extent practicable, set up alternative transport.

If alternative transport isn't available, we will refund your documented taxi/car fees  - if you get more than:

  • 20 minutes delay on routes which are under 1 hour with 550 NOK.
  • 40 minutes delay on routes which are between 1-3 hours with up to 825 NOK.

For your claim to be valid, you must submit a travel guarantee form before one month after the incident.
We will reply to your inquiry in at least one month after we have recieved it.

When does the guarantee apply?

The right to reimbursement applys when there is any irregularities which are not preannounced. The refund applies to other services, taxi or own car. In case of reimbursement of mileage remuneration, only the driver can submit requests if several travel together.

The guarantee does not apply when the delay or irregularity is caused by events which are not under our or the transporter's control. 

  • Public injunctions and prohibitions, strikes, etc.
  • Natural distasters.
  • Extraordinary weather conditions (for example heavy snowfall, flood, slippery roads)
  • Roadworks
  • Big events or any other traffic conditions which affect public transport to a large extent.

The guarantee does not refund consequential damages. For example if you miss a doctor's appointment, business appointment or a flight.

The guarantee is a national scheme which is compiled by Kollektivtrafikkforeningen and NHO Transport.

Should there be any delays or other failures in our public transport services, we will:

  • Give you information about the situation.
  • As early as possible give you information about alternative ways of transport to your destination.
  • To the extent practicable, set up alternative transport.

If alternative transport isn't available, we will refund your documented taxi/car fees  - if you get more than:

  • 20 minutes delay on routes which are under 1 hour with 550 NOK.
  • 40 minutes delay on routes which are between 1-3 hours with up to 825 NOK.

For your claim to be valid, you must submit a travel guarantee form before one month after the incident.
We will reply to your inquiry in at least one month after we have recieved it.

When does the guarantee apply?

The right to reimbursement applys when there is any irregularities which are not preannounced. The refund applies to other services, taxi or own car. In case of reimbursement of mileage remuneration, only the driver can submit requests if several travel together.

The guarantee does not apply when the delay or irregularity is caused by events which are not under our or the transporter's control. 

  • Public injunctions and prohibitions, strikes, etc.
  • Natural distasters.
  • Extraordinary weather conditions (for example heavy snowfall, flood, slippery roads)
  • Roadworks
  • Big events or any other traffic conditions which affect public transport to a large extent.

The guarantee does not refund consequential damages. For example if you miss a doctor's appointment, business appointment or a flight.

The guarantee is a national scheme which is compiled by Kollektivtrafikkforeningen and NHO Transport.

Travel guarantee forms

Send Electronically * Send manually (.pdf)

* If you choose manual, you need to print the form and deliver it by mail.

Lost and found

Local routes in Larvik, Sandefjord, Horten, Route 01 and Shuttlebus to Sandefjord Airport Torp: Inquires regarding lost items can be addressed to Tide by telephone: 33 16 34 60 on weekdays 8:00-15:00.

Local routes in Sande and Svelvik: Inquires regarding lost items can be addressed to Unibuss by telephone: 480 19 636 on weekdats 08:30-14:30

For other routes in Vestfold: Contact our servicecenter in Tønsberg at Tønsberg Rutebilstasjon. Inquires can be made by telehpone 33 30 01 00, or you can send an email to firmapost@vkt.no with info about route, departure and contact info.